Home Care Guide & Pricing | Rivendell Care & Support Agency

Comparing care options

Rivendell Care

Home comforts

Pets can remain at home

Fully managed (What is managed? See below)

Same lifestyle can be maintained

Choice of meal & meal times

Savings for couples

Introductory Service

Home comforts

Pets can remain at home

Not managed

Same lifestyle can be maintained

Choice of meal & meal times

Savings for couples

Care Home

Unfamiliar settings

Rules vary on pets

Fully Managed

Change of lifestyle and surroundings

Set meals & meal times

Costs per bed

There are a number of differences between a managed care service and an introductory agency. Below explores the main differences:

take over the burden of being an employer – for example, payroll, training, disciplinary issues and insurance are all covered by us
all carers have been through training of a national qualification and service-specific specialist training
cover for carers and a replacement of workers when they are ill, on holiday or resign
put things right when they go wrong

Live In Care

full-time home care solution that provides daily and nightly support in your own home

24 Hour Care

one to one hourly support for more complex needs

Sleeping Night

a shift from 10pm – 7am where a carer sleeps and can be woken up to twice in the shift

Waking Night

a shift from 10pm – 7am where a carer is awake throughout and can be contacted throughout the night

Domestic Support

assistance cleaning, washing, ironing, mopping the floor etc

Personal Care

medication administration, help dressing, bathing, washing hair, showering, bed bath etc

We have a stringent recruitment process which is divided into 4 stages:

Interview stage – We have a 2 part interview where we will ask questions ensuring the carers knowledge of Health & Social Care surpasses general requirements. The next part of the interview is about the carer; finding about their life, personality and making sure they of good character
DBS/CRB check – All staff working with Rivendell Care & Support have to complete and enhanced Criminal Records Check which ensures our staff have not committed any crimes and are able to work with vulnerable adults
Training – We invest in all of our staff. Before working for us, carers will have to complete Rivendell Care & Support’s Induction Programme. Our carers are trained in Person Centered Support, Safeguarding in Health & Social Care, Health & Safety, How To Communicate Effectively, Duty Of Care, Equality & Inclusion, Personal Development, The Role Of The Health & Social Care Worker, Moving & Handling, First Aid, and in specialist care for more complex needs.
Shadowing – The majority of our staff have many years of experience, though for our newer staff we ensure that they have practical “on the job” experience watching expert carers work.