About Us - Rivendell Homecare & Support

 A Little Bit About Us

Rivendell Homecare & Support is committed to providing the very best level of service at every touch point. We provide peace of mind and a genuine interest in the well-being and happiness of our clients. We work with adults over the age of 18.

With our Head Office in Hendon we serve Greater London for Domiciliary Care and offer a Nationwide service for Live-In Care.

We currently have care workers who in addition to a good command of English speak French, German, Russian, Spanish, Filipino, Romanian and Bulgarian. They are trained by us to the very highest standards and are recruited on the basis of their passion for what they do.

The Rivendell team know that our care workers are the heartbeat of everything we do and looking after them is equally as important as looking after our clients.

  • All care is provided by a small team of named care workers
  • We ensure that all care workers are fully trained and confident

Rivendell is a family run business. Managing director Joshua always dreamt of working in a socially rewarding field. One day when visiting his grandparents he witnessed his grandfather howling with laughter and joking around with his carer. With so much negativity in the press Joshua was surprised to see his grandpa having a great time, he was very quiet due to his Dementia and usually only opened up to very few people. This experience was the catalyst in starting a care agency coupled with Juliette’s experience in the charity sector.

When recruiting Rivendell adopt the grandpa test, would I let this person look after one of my family members?

 

Our Company Values

Our service users are at the heart of everything we do
We inject care into even the most mundane tasks
We are flexible and responsive
We are passionate about making a difference
Continuous improvement through innovation

Technology And Innovation

Rivendell Homecare & Support embraces technology.

In today’s world it is common for extended family and friends to be separated from close family by great distances.

What can you do when you are suddenly faced with the challenge of long distance care?

Rivendell Care & Support offers peace of mind by:

Formulating the care package
Selecting the qualified care/support worker
Ensuring total inclusion of any outside support, e.g. social worker, doctor district nurse, social clubs etc

Trusted Care

Rivendell Homecare are registered with the CQC (Care Quality Commission), the regulatory body that inspects and reviews all adult social care services in England
Rivendell Homecare has strict recruitment procedures to ensure all employees maintain our values and standards of care. All staff have completed enhanced CRB/DBS (criminal record checks) and thorough interviews to ensure potential employees are of good character, qualified to care and have great personalities.
Rivendell Homecare carry Public Liability insurance (£10million)
Rivendell work with the NHS and Age UK
Rivendell follow guidelines set by the United Kingdom Home Care Association

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