Frequently Asked Questions - Rivendell Care & Support

How do I arrange care?

1. Call our office on 020 8434 7380 to discuss your care requirements and we will be able to answer any further questions that you might have. We will also be able to arrange a free no obligation assessment.
2. Rivendell will conduct the assessment in the home of the person requiring the care and put together a personalised care package tailor made for your needs. Family and friends are welcome to attend the assessment.
3. Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.
4. We will introduce a fully vetted carer/ care team and will be able to start the care.

How long does it take to organise care? I need care quickly…

We are able to work efficiently, in emergency situations we are able to provide care within 24 hours.

How do you match your carers and clients?

After conducting a detailed assessment we should have a good understanding of the person’s likes and dislikes and will match up someone that meets the needs of our client.

What happens if I don’t get on with my carer?


Who do you care for?

We care for adults over the age of 18. We cover London and Hertfordshire.

How do I arrange care?

What is your recruitment process?


Staff are put through a 2 part interview where we will ask questions about experience, job history, scenario based questions and more. The grandpa test – explain


We will then conduct an enhanced DBS (criminal record check where the barred list is checked) and conduct personal and professional references.



We have a stringent recruitment process which is divided into 4 stages:

Interview stage – We have a 2 part interview where we will ask questions ensuring the carers knowledge of Health & Social Care surpasses general requirements. The next part of the interview is about the carer; finding about their life, personality and making sure they of good character
DBS/CRB check – All staff working with Rivendell Care & Support have to complete and enhanced Criminal Records Check which ensures our staff have not committed any crimes and are able to work with vulnerable adults
Training – We invest in all of our staff. Before working for us, carers will have to complete Rivendell Care & Support’s Induction Programme. Our carers are trained in Person Centered Support, Safeguarding in Health & Social Care, Health & Safety, How To Communicate Effectively, Duty Of Care, Equality & Inclusion, Personal Development, The Role Of The Health & Social Care Worker, Moving & Handling, First Aid, and in specialist care for more complex needs.
Shadowing – The majority of our staff have many years of experience, though for our newer staff we ensure that they have practical “on the job” experience watching expert carers work.

What are your staff trained in?

Will we be able to meet the carer before?

Will it be a different carer every visit?

Continuity of care.

How long are your care visits?

How quickly can I organise my care?

We aim to be responsive towards the clients needs. If required

What if my question hasn’t been answered

Feel free to give the office a call on 020 8434 7380 where a friendly operator will be happy to answer any question you may have


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